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Update your card, change where your issues are delivered, or cancel. All from your account, without contacting us.
Step 1: Click here to log in to your accountStep 2: Click here to manage your accountLog in with the email address where you receive The Residuary. We'll send a one-time code to that inbox, or you can log in with your password.
Update your payment method
Add a new card, change the card on file, or update your billing address. Payments are processed by Stripe; The Residuary never sees or stores your card details.
Change your delivery email
Changing firms, or prefer a different inbox? Update the address on your account and your subscription moves with it. Nothing lapses.
Cancel or let your term lapse
Cancel whenever you like, in two clicks. Choose Downgrade to keep full access through the end of the term you've already paid for. Unsubscribe ends delivery immediately.
How do I update the card on file?
Log in, open your account, and select Update Billing Info. That opens a secure Stripe window where you can add a card or edit the billing address. The change applies at your next renewal.
How do I cancel?
Log in and choose Downgrade under account actions. Your subscription stops renewing, and you keep reading through the end of your paid term. If you'd rather stop receiving email right away, choose Unsubscribe from all communications. Be aware that this ends delivery immediately, including issues you've already paid for.
When does my subscription renew?
Your account page shows your current term and next renewal date. Annual subscriptions renew on the anniversary of your original start date, and you'll receive an email before the charge.
Can I get a receipt or an invoice for expense reporting?
A receipt is emailed automatically after every payment. If you need a formal invoice, a W-9, or a receipt addressed to your firm, write to [SUPPORT EMAIL] and we'll send one the same business day.
Can my firm be billed for multiple attorneys?
Firm subscriptions are available with consolidated invoicing. Write to [SUPPORT EMAIL] with the number of seats you need and we'll set it up.
I'm not receiving the login code.
The code is sent from [SENDER ADDRESS]. Firm spam filters are aggressive, so check your junk and quarantine folders, and ask your IT team to safelist that address along with [SENDING DOMAIN].
My subscription isn't showing as active.
This almost always means the email you're logging in with differs from the one on the payment record. For instance, a firm address on one and a personal address on the other. Write to [SUPPORT EMAIL] with both addresses and we'll merge them.
Write to [email protected].
Payments are processed by Stripe. Learn and Earn Club does not store payment card information.